Privacy Policy

Welcome to Quegly's Privacy Policy. This policy describes how NGSMedia LLC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our social media management platform.

We are committed to protecting your privacy and ensuring transparency about our data practices. This Privacy Policy applies to all users of Quegly, accessible at https://quegly.com.

By using Quegly, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Service.

2.1 Personal Information

We collect the following personal information that you provide to us:

Account Information: • Full name • Email address • Password (encrypted and never stored in plain text) • Profile information

Payment Information: • Credit card details (processed securely through Stripe) • Billing address • Payment history

Social Media Authentication: • OAuth access tokens for connected platforms (Instagram, YouTube, TikTok, Facebook, X, Threads) • Social media account usernames and profile data • Refresh tokens for maintaining platform connections

Content Data: • Images and videos you upload • Post captions and descriptions • Scheduled post information • Media library content

2.2 Automatically Collected Information

When you use Quegly, we automatically collect:

Technical Data: • IP address • Browser type and version • Device type and operating system • Time zone and location data • Cookies and similar tracking technologies

Usage Data: • Pages visited on our platform • Features used • Time spent on the platform • Click patterns and navigation paths • Error logs and performance data

2.3 Third-Party Data

We receive data from third-party platforms when you connect your social media accounts, including: • Profile information from connected platforms • Posting permissions and capabilities • Platform-specific engagement metrics (if available through APIs)

We use your personal information for the following purposes:

Service Delivery: • Creating and managing your account • Processing your subscription payments • Enabling you to schedule and post content to social media platforms • Storing and managing your media library • Providing customer support

Platform Functionality: • Authenticating your social media account connections • Publishing content on your behalf to connected platforms • Maintaining scheduled post queues • Sending post status notifications

Communication: • Sending transactional emails (order confirmations, password resets, etc.) • Providing customer support responses • Sending service updates and important notices • Marketing communications (with your consent - you can opt out anytime)

Service Improvement: • Analyzing usage patterns to improve our platform • Identifying and fixing technical issues • Developing new features based on user behavior • Optimizing platform performance

Legal Compliance: • Complying with applicable laws and regulations • Responding to legal requests and preventing fraud • Enforcing our Terms of Service • Protecting our rights and the rights of our users

4.1 Social Media APIs

Quegly uses official API services from the following platforms:

YouTube API Services: • By using Quegly to interact with YouTube, you are also subject to YouTube's Terms of Service (https://www.youtube.com/t/terms) and Google Privacy Policy (http://www.google.com/policies/privacy) • We access your YouTube account to post videos and manage scheduled content on your behalf • We do not access private videos or content you haven't explicitly selected for posting

Instagram Graph API: • We use Instagram's official API to post content to your Instagram account • Subject to Instagram's Terms of Use and Data Policy

TikTok API: • We integrate with TikTok's official API for content posting • Subject to TikTok's Terms of Service and Privacy Policy

Facebook Graph API: • We use Facebook's API to manage your Facebook page posts • Subject to Facebook's Terms of Service and Data Policy

X (Twitter) API: • We use X's official API for posting tweets • Subject to X's Terms of Service and Privacy Policy

Threads API: • We integrate with Threads' official API for content posting • Subject to Threads' Terms of Use

4.2 Data Shared with Platforms

When you use Quegly to post to these platforms, we share: • Content you've scheduled (images, videos, captions) • Posting timestamps • Any platform-specific metadata you've configured

We only share data necessary to fulfill your posting requests and do not share your personal information beyond what's required for platform authentication and posting.

We implement industry-standard security measures to protect your personal information:

Encryption: • All data transmitted between your browser and our servers uses SSL/TLS encryption • OAuth access tokens are encrypted at rest using AES-256 encryption • Payment information is encrypted and processed through PCI DSS compliant Stripe

Access Controls: • Role-based access control for team members • Multi-factor authentication available for user accounts • Regular security audits of our infrastructure

Infrastructure Security: • Secure cloud hosting with automatic backups • Firewall protection and intrusion detection • Regular security patches and updates • Isolated database environments

Data Retention Security: • Automated secure deletion of expired data • Secure media storage with access logging • Regular security training for our team

While we implement these security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable measures.

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

Service Providers: • Payment processors (Stripe) for billing • Cloud hosting providers (for data storage) • Email service providers (for transactional emails) • Analytics providers (for service improvement)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Social Media Platforms: • We share content and posting instructions with platforms you've connected (Instagram, YouTube, TikTok, Facebook, X, Threads) • This sharing is necessary to provide our core service functionality

Legal Requirements: • When required by law or legal process • To protect our rights, privacy, safety, or property • To enforce our Terms of Service • In connection with a merger, acquisition, or sale of assets (with prior notice)

With Your Consent: • We may share data with third parties when you explicitly consent • You can revoke consent at any time through your account settings

We use cookies and similar tracking technologies to improve your experience:

Essential Cookies: • Authentication and session management • Security and fraud prevention • Service functionality

Analytics Cookies: • Usage statistics and behavior analysis • Performance monitoring • Feature usage tracking

Preference Cookies: • Language and region settings • UI customization preferences • Theme preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

Third-Party Cookies: • Analytics providers (e.g., Google Analytics) • Payment processors (Stripe)

For more information on how to manage cookies, visit your browser's help documentation.

You have the following rights regarding your personal data:

Access and Portability: • Request a copy of your personal data • Export your content and media library • Receive data in a structured, machine-readable format

Correction and Update: • Update your account information at any time • Correct inaccurate personal data • Update connected social media accounts

Deletion (Right to be Forgotten): • Request deletion of your account and associated data • Remove specific content from your media library • Disconnect social media accounts

Objection and Restriction: • Opt out of marketing communications • Restrict certain data processing activities • Object to automated decision-making

Data Portability: • Download your scheduled posts • Export your media library • Receive posting history

To exercise these rights, contact us at support@quegly.com. We will respond within 30 days.

For EU users, you have additional rights under GDPR: • Right to lodge a complaint with a supervisory authority • Right to withdraw consent at any time • Right to object to processing based on legitimate interests

Quegly is operated from the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States.

The United States may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

For EU Users: We comply with applicable data transfer mechanisms, including: • Standard Contractual Clauses approved by the European Commission • Adequate safeguards to protect your personal data • Your explicit consent for data transfers

For users in other jurisdictions, we ensure appropriate safeguards are in place for international data transfers.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

Account Data: • Retained while your account is active • Deleted within 90 days of account closure (unless legally required to retain)

Content and Media: • Retained while your account is active • Automatically deleted upon account closure or manual deletion

Payment Information: • Processed and stored by Stripe according to their retention policies • Transaction records retained for 7 years for tax and legal compliance

Analytics Data: • Aggregated data retained indefinitely for service improvement • Individual user data anonymized after 26 months

Legal Retention: • Data may be retained longer if required by law, regulation, or legal proceedings • Backup copies may persist for up to 90 days after deletion

You can request deletion of your data at any time by contacting support@quegly.com or deleting your account through your account settings.

Quegly is not intended for use by individuals under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@quegly.com. We will take steps to delete such information from our systems within 30 days.

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take immediate steps to delete that information.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: • Categories of personal information we collect • Categories of sources from which we collect information • Business purposes for collecting information • Categories of third parties with whom we share information

Right to Delete: • Request deletion of personal information we have collected • Exceptions apply for certain legal, security, and operational reasons

Right to Opt-Out: • We do not sell your personal information • You can opt out of marketing communications at any time

Right to Non-Discrimination: • We will not discriminate against you for exercising your CCPA rights • Same service quality regardless of privacy choices

To exercise your CCPA rights, contact us at support@quegly.com or use our privacy request form. We will respond within 45 days.

California residents may also request information about disclosures of personal information to third parties for direct marketing purposes. We do not share personal information for direct marketing.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under GDPR:

Legal Basis for Processing: We process your personal data based on: • Contractual necessity (to provide our services) • Legitimate interests (to improve our services and prevent fraud) • Your consent (for marketing communications) • Legal obligations (for tax and regulatory compliance)

Your GDPR Rights: • Right of access to your personal data • Right to rectification of inaccurate data • Right to erasure ("right to be forgotten") • Right to restriction of processing • Right to data portability • Right to object to processing • Rights related to automated decision-making

Data Protection Officer: For GDPR-related inquiries, contact our Data Protection Officer at support@quegly.com

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR.

International Transfers: We use Standard Contractual Clauses approved by the European Commission for transfers of personal data outside the EEA.

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our Service currently does not respond to DNT signals or similar mechanisms.

However, you can: • Disable cookies in your browser settings • Use browser privacy extensions • Opt out of analytics tracking • Adjust your privacy settings in your account

We are committed to respecting user privacy choices and will update our practices as industry standards evolve.

Our Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services.

We are not responsible for: • Privacy practices of third-party websites • Content or policies of external services • Data collection by third-party platforms

When you connect your social media accounts or click on third-party links, you will be subject to those platforms' privacy policies. We encourage you to review the privacy policies of any third-party services you use.

Connected Platform Privacy Policies: • YouTube/Google: http://www.google.com/policies/privacy • Instagram/Facebook: https://www.facebook.com/privacy/policy • TikTok: https://www.tiktok.com/legal/privacy-policy • X (Twitter): https://twitter.com/en/privacy • Threads: https://help.instagram.com/515230437301944

We may send you marketing communications about our services, new features, special offers, and updates.

Types of Communications: • Product updates and new features • Tips for using Quegly effectively • Special promotions and discounts • Company news and announcements

Opt-Out Options: • Click "unsubscribe" in any marketing email • Adjust email preferences in your account settings • Contact support@quegly.com to opt out

Please note that even if you opt out of marketing communications, we will still send you: • Transactional emails (receipts, password resets, etc.) • Service announcements and updates • Account security notifications • Legal notices

We respect your preferences and will honor opt-out requests within 10 business days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes: • Material changes: 30 days' advance notice via email • Minor changes: Posted on our website with updated "Last Updated" date • Continued use after changes constitutes acceptance

How We Notify You: • Email notification to your registered email address • In-app notification when you log in • Prominent notice on our website

Review Recommendations: We encourage you to review this Privacy Policy periodically to stay informed about our data practices. The "Last Updated" date at the top indicates when the policy was last modified.

Your Rights After Changes: If you do not agree with updated terms, you may: • Discontinue use of the Service • Delete your account • Contact us with concerns

Significant changes requiring consent will be presented for your explicit approval.

In the event of a data breach that compromises your personal information, we will:

Immediate Response: • Investigate the breach within 24 hours • Contain and remediate the security incident • Assess the scope and impact of the breach

Notification Timeline: • Notify affected users within 72 hours of discovery • Notify relevant regulatory authorities as required by law • Provide regular updates as investigation progresses

Information Provided: • Nature of the breach and data affected • Steps we've taken to address the breach • Recommendations for protecting yourself • Contact information for questions

Your Actions: If you suspect unauthorized access to your account: • Change your password immediately • Review your connected social media accounts • Contact support@quegly.com • Monitor your accounts for suspicious activity

We maintain incident response procedures and regularly test our security protocols to minimize the risk of data breaches.

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Email Support: support@quegly.com (Response time: Within 24-48 hours)

Company Information: NGSMedia LLC Quegly Platform https://quegly.com

Privacy Requests: For specific privacy-related requests (access, deletion, portability), please email support@quegly.com with: • Subject line: "Privacy Request" • Your registered email address • Detailed description of your request • Preferred method of response

Data Protection Officer: For GDPR or data protection inquiries: support@quegly.com Subject: "ATTN: Data Protection Officer"

We are committed to addressing your privacy concerns promptly and transparently.

By using Quegly, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

Your Consent: • You consent to our collection and use of information as described • You consent to international data transfers as described • You consent to cookies and tracking technologies as described

Withdrawing Consent: You can withdraw your consent at any time by: • Deleting your account • Discontinuing use of the Service • Contacting us to exercise your privacy rights

Children's Consent: If you are under the age of 18 (or the age of majority in your jurisdiction), you represent that your parent or guardian has reviewed and agreed to this Privacy Policy on your behalf.

Effective Date: This Privacy Policy is effective as of the date listed at the top of this page and applies to all users from that date forward.

Thank you for trusting Quegly with your personal information. We are committed to protecting your privacy and providing a secure platform for managing your social media presence.